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Most operators are taking real bookings within 30 minutes. The setup wizard at /admin/setup walks you through services, staff, hours, and the public booking page in order — you can stop and resume any time.

Yes. Clients → Import: pick your old system (Fresha, Square, Timely, Vagaro, Mangomint, Booksy or a spreadsheet), upload its client export as CSV or Excel, check the columns and the preview, then import. The import sends nothing, imported clients get your marketing unless your file shows they unsubscribed (you can switch that off before importing), and you can undo an import. To move booking history, upcoming appointments or gift cards as well, email hello@bookzyr.com with your exports and we'll load them for you.

Calendar → click an empty slot → Block time. Pick the staff member, duration, and reason. The block survives refresh and shows up in the Roster view too.

Open the booking → in the Stage panel, click No-show. The customer's no-show counter goes up automatically. If you've switched on automatic blocking (Settings → Booking policy), a client who reaches the number of no-shows you set is blocked from booking and their upcoming bookings are cancelled. It's off unless you turn it on.

Notes can still be edited; everything else is locked once paid. To change a paid visit you'd need to refund first, then create a new booking.

Revenue counts paid visits only. Confirmed-but-not-paid bookings show under Today's Bookings (the count) but don't hit the revenue card until payment is recorded.

Open the paid visit → click Refund. Partial refunds are supported — you can issue another partial later up to the original amount. Commission entries reverse proportionally on the staff payroll.

Wage = hours × hourly rate × penalty multiplier (for staff with a wageCentsPerHour set). Commission = % of service / product / tip. A staff member can have both — they roll into the same payroll run as separate line items.

Staff → Payroll → Penalty rates button. Pick org-wide default or a specific barber, set the multiplier on each day-part. There's a preset for the AU Hair & Beauty Award.

Staff → Payroll → click Generate run for the period → click Xero next to the run. The CSV downloads in Xero's invoice import format.

Services → Products tab → Start stocktake. Enter physical counts per product → Commit. The diffs become ADJUST stock movements so the audit trail stays clean.

Stock decrements when a Visit is marked paid with that product in its cart. If you forgot to add the product to the cart at checkout, you can manually adjust via the product's row.

Staff → Add Staff. Set their role (Admin or Barber), email, name. They'll get an invite email with a temp password — they're auto-verified once they log in.

Account → Export my data. You'll receive a JSON download with everything we hold about you. Privacy Act / GDPR compliant.