Refund Policy
Subscription refunds
Bookzyr subscriptions are billed in advance on the 1st of each month, and extra staff or plan upgrades are charged for the rest of the month at our next billing run, usually the next day (from 1 November 2026). We don't give pro-rata refunds for part of a month — including when you remove staff or move to a lower-priced plan — unless the Australian Consumer Law requires it (for example, if the Service wasn't delivered as described). To cancel, ask from Settings → Billing or email billing@bookzyr.com. We'll confirm within one business day, and nothing changes until we do. Invoices already issued still need to be paid.
Trial periods
Free trials end automatically after 14 days and your shop moves to the Team plan. The subscription is free for the 14-day trial, so you're never charged a subscription fee for trial days. Add-ons you use during the trial — text messages (20 free a month per team member), marketing emails (3¢ each) and promotions — are charged as normal. Texts and marketing emails are billed after the month you use them, and a promotion is billed the day it starts. If you've saved a card, your first bill is charged to it the morning after your trial ends; if you haven't, we email the bill and ask you to add one. If you ask to cancel from Settings → Billing before your trial ends, you won't pay for the subscription, but any add-ons you used are still billed.
Customer-side refunds (bookings paid through a Bookzyr-powered shop)
Refunds for service bookings are issued by the shop you booked with, not by Bookzyr. Each shop sets its own cancellation window and fee — you can see these on the shop's booking page before confirming.
How to request
Email billing@bookzyr.com with your account email and the reason for your request. We aim to reply within 5 business days.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies your non-excludable rights under the Australian Consumer Law.